Emergency Maintenance
For any emergency maintenance within our business hours please call our office on 03 9120 8872.
Should an urgent maintenance repair become apparent after Together Realty’s office hours (being 9:00am – 5:30pm Monday- Friday) please call our Emergency Maintenance Line on 0424 077 322.
Should you be required to contact the SES for any weather related incidents, please be sure to email your property manager to advise them of these incidents.
Urgent Repairs
The property does not meet minimum standards.
Any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure.
Trouble Shooting
Hot Water Systems
If your supply of hot water is not hot or does not seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Before reporting maintenance on a Hot Water Service, check that the power is switched on; has the power box tripped the switch or blown a fuse; is the pilot light on; or has your shower routine changed or increased (tank capacity and/or tariff rates will affect this). Remember in winter, the efficiency of the tank is less than in summer and the water will get colder quicker. Remember – if a tradesperson is ordered and no fault is found, the renter will incur the cost.
Water Leaks
Water bubbling out of the ground could be a serious problem and could lead to further complications. Inform your property manager immediately.
Bath / Shower Leaks
The most common problem in properties is leaking from wet areas ie: bathrooms, laundries, kitchens, into adjoining rooms. A regular check for water leaks is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use of the wet area, advise your property manager if there is still a problem.
Leaking Toilet
Usually it is a minor problem. Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives.
Faulty Switches or Fans
Do not attempt to fix it yourself. Do not use switches.
Advise your property manager as soon as possible.
Lights
Have you replaced the globe? Check the power or fuse box. Ensure the power is on and the switch has not tripped.
If the problem is not remedied, advise your property manager.
Power
If your neighbours have also lost power contact the electricity provider in your area. Otherwise check if you have a Safety Switch, which may have tripped. If so, reset the switch. If it trips again, unplug all appliances from power points. Reset Safety Switch and plug in appliances one at a time until faulty appliances are located. If you have a fuse box check this for a blown fuse. Note: If this does not rectify the problem please notify your property manager. Renters will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.
Pool Problems
Water level is a priority and must be kept at a level to allow water to flow through the skimmer boxes at all times. Failure to do this could result in enormous expenditure to you.
No metal objects are to be allowed in the pool as it could cause corrosion marks
No animals in the pool
Ensure regular testing of water to keep correct PH level, this helps prevent mould/fungus forming in the pool.
Regular checks of the pump to ensure the motor is working correctly and efficiently (making funny noises could be a forerunner to a problem). Leaking or pooling water at the pump could mean a cracked casing and will need attention.
Even if the pool is maintained for you, it is still part of your responsibility to keep a lookout for any problems.
